Refund Policy

Last updated: May 25, 2024

Introduction

At The Art of Visagiste, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds for products and services purchased through our website. By making a purchase from us, you agree to the terms of this Refund Policy.

Please read this policy carefully before making a purchase. If you have any questions or concerns about our refund policy, please contact our customer service team at [email protected].

Refund Eligibility

Physical Products

For physical products such as makeup tools, merchandise, or books, we accept returns and provide refunds under the following conditions:

  • The return request is made within 14 days of receiving the product
  • The product is unused, unopened, and in its original packaging
  • The product is not damaged or altered in any way
  • You have proof of purchase (order number, receipt, or confirmation email)

Digital Products

For digital products such as e-books, digital guides, and downloadable content:

  • Due to the nature of digital products, all sales are final and non-refundable once the digital content has been downloaded or accessed
  • If you have not downloaded or accessed the digital content, you may request a refund within 7 days of purchase
  • If the digital product is defective or not as described, you may be eligible for a refund within 14 days of purchase

Online Courses and Workshops

For online courses, virtual workshops, and webinars:

  • If you have not accessed more than 25% of the course content, you may request a refund within 7 days of purchase
  • Once you have accessed more than 25% of the course content, no refund will be provided
  • For live virtual workshops, refunds are available up to 48 hours before the scheduled event
  • No refunds will be issued for missed live sessions or workshops

Subscription Services

For subscription-based services such as premium content access or membership programs:

  • You may cancel your subscription at any time
  • Refunds are not provided for partial subscription periods
  • For annual subscriptions, a prorated refund may be provided at our discretion if cancelled within 30 days of the renewal date
  • If you cancel your subscription, you will continue to have access until the end of your current billing period

Conditions for Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within the specified timeframe for the product or service type
  • You must provide your order number, date of purchase, and the email address used for the purchase
  • For physical products, the item must be returned in its original condition and packaging
  • For digital products or services, access will be revoked upon issuance of a refund

Non-Refundable Items and Services

The following items and services are non-refundable:

  • Gift cards
  • Personalized or custom-made products
  • Shipping and handling fees
  • Transaction fees
  • Downloadable digital content that has already been accessed
  • Live events or workshops that have already taken place

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at [email protected] with the subject line "Refund Request"
  2. Include your order number, purchase date, and the email address used for the purchase
  3. Provide a brief explanation of why you are requesting a refund
  4. For physical products, you will receive instructions on how to return the item
  5. For digital products or services, please indicate whether you have accessed the content

Return Shipping

For physical products:

  • The customer is responsible for return shipping costs unless the return is due to our error (such as sending the wrong item or a defective product)
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for items lost during return shipping
  • Return shipping address will be provided after your refund request is approved

Processing Time

Once we receive your refund request:

  • Digital product refunds will be processed within 5-7 business days
  • For physical products, refunds will be processed within 10-14 business days after we receive the returned item
  • Subscription cancellations will be processed immediately, with access continuing until the end of the current billing period

Refund Method

Refunds will be issued using the original payment method:

  • Credit card refunds typically appear on your statement within 5-10 business days, depending on your card issuer
  • PayPal refunds are usually processed within 1-3 business days
  • Bank transfers may take 5-7 business days to process

Exchanges

We are happy to exchange products if you received a defective item or if we sent the wrong item. To request an exchange:

  1. Contact our customer service team at [email protected] within 14 days of receiving the product
  2. Provide your order number and details about the item you wish to exchange
  3. Return the original item as instructed by our customer service team
  4. Once we receive the returned item, we will ship the replacement product to you

Please note that we can only exchange items if they are in stock. If the item is no longer available, we will issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of receiving the item
  • Provide photos of the damaged item and packaging
  • We will arrange for a replacement or full refund, including shipping costs
  • In some cases, we may not require you to return the damaged item

Cancellation Policy

Order Cancellation

You may cancel an order for physical products before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy after receiving it.

Event and Workshop Cancellation

For live events, workshops, and webinars:

  • If you cancel more than 7 days before the event, you will receive a full refund
  • If you cancel 3-7 days before the event, you will receive a 50% refund
  • If you cancel less than 48 hours before the event, no refund will be provided
  • If we cancel or reschedule an event, you will be offered a full refund or the option to attend the rescheduled event

Special Circumstances

We understand that special circumstances may arise. If you have a refund request that falls outside of this policy, please contact us at [email protected] with details of your situation. We will review each case individually and do our best to find a fair solution.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about this Refund Policy, please contact us:

The Art of Visagiste
289 Abigail Flats
Port Sashaville, B98 7JU
United Kingdom

Email: [email protected]
Phone: +441363981489